This document outlines our general terms and conditions policy and is a guide to how we make your shopping experience easier and resolve returns, refunds and disputes.

Cancelation Policy

A buyer may cancel an order wth Sprout Story provided we have not already instigated that order and have the ability to cancel without problems. For next day deliveries usually a few hours notice is acceptable. For home food deliveries the option to cancel will be significantly less as we process orders almost immediately. Where a cancellation is possible a full refund will be issued immediatly.

Shipping Policy

Shipping will normally be organised withinn 24 hours of the buyer placing an order. Delivery times is stated on the product category pages. Shipping is conducted by reputable Thai shipping companies who have full inurance cover

Exchange Policy

When a buyer orders the wrong product by mistake or the product is faulty, we will offer an exchange. In the case where the product was faulty we will re-imburse the buyer with any shipping costs that may have been incurred.

Return Policy

The buyer can file a return request in the following situations only:

  • The buyer didn't receive the product.
  • Defective product unusable and/or damaged during delivery.
  • The product does not match the agreed specifications - Such as incorrect size or colour.
  • The goods delivered to the buyer are significantly different from the description.
  • The law requires a refund.

The buyer should submit the return request on the website or if that is not possible contact us by LINE.

Sprout Story will examine each buyer's request on a case-by-case basis and will decide how to handle the buyer's request immediatly and take appropriate action to satisfy the buyer.

To avoid the hassle of returning products the buyer should make sure that the goods, including free items such as accessories that come with that product, must be returned to us in the condition that the buyer received. We encourage buyers to take pictures while receiving the product.

The buyer may file a request to return and/or refund due to a change of mind and we will endevour to honour that request as long as we have not already despatched a fresh food item

The buyer can submit a request to return the purchased product before any Sprout Story guarantee deadline as specified.

Refund Policy

In the event that a return has been agreed and that a replacement is not appropriate or unavailable the buyer will receive a refund after we are able to confirm the safe reciept of the returned product. The refund will be transferred to the buyer's credit/debit card, designated bank account or a store credit where agreed.

Sprout Story will be responsible for the cost of returning products where the product does not meet the buyers expectations. But we will not be responsible for the return costs due to a change of buyers mind.

General information

Product availability

Most of the products are in stock in Thailand for quick delivery. For some products that are not held in Thailand and where the delivery can be lengthy, it is clearly stated at the top of the category page and we advise you to contact us.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the web site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will 100% accurately reflect the colour of the real product.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the web site are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible.

We will take all reasonable care, in so far as in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the web site.


Apart from sourcing most of our products from sustainable sources our business model attempts to be as friendly to the environment. We are a paperless business and take great care of the resources we use to operate the business. Our website and servers are maintained by a company that has been committed to sustainable environmental protection for over two decades, which goes far beyond the use of green electricity. They are committed to conserving natural resources, reducing unnecessary business travel and promoting environmentally friendly mobility.


We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this web site.

All rights, including copyright, in this web site are owned by or licensed to Sprout Story. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Sprout Story.

We have taken every care in the preparation of the content of this web site. To the extent permitted by applicable law, 'brand' disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site.

Certain (hypertext) links in this site will lead to web sites, which are not under the control of Sprout Story. When you activate any of these you will leave the Sprout Story web site and Sprout Story have no control over and will accept no responsibility or liability in respect of the material on any web site, which is not under the control of Sprout Story.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Sprout Story or any of its employees or agents.

These disclaimers and exclusions shall be governed by and construed in accordance with Thai law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

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